Terms & Conditions

1. General Information:

This website is operated by Blissflowers. Throughout the site, the terms “we,” “us,” and “our” refer to Blissflowers. By accessing our website or purchasing from us, you engage in our “Service” and agree to be bound by these Terms and Conditions (“Terms of Service,” “Terms”). These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and contributors of content.

We reserve the right to update, modify, or replace any part of these Terms by posting changes to our website. It is your responsibility to review this page periodically. Continued use of the website following any changes constitutes acceptance of those modifications.

2. Online Store Terms:

By placing an order, you confirm that you are at least 18 years old or have parental/guardian consent to make a purchase.

Orders are subject to availability. If a product is out of stock, we will notify you and offer an alternative solution.

3. Product Availability & Substitutions:

Flowers are seasonal, and availability may vary. If a specific flower or arrangement is unavailable, we reserve the right to substitute with similar flowers of equal or greater value while maintaining the overall design and quality.

Colors and appearances may slightly differ from product images due to natural variations in flowers and screen settings.

4. Prices & Payment:

• Prices are listed in Saudi Riyals (SAR). 
• Payments must be made in full before processing orders.
• We accept major credit/debit cards and other secure payment methods available at checkout.
• Any additional taxes, duties, or fees applicable under Saudi Arabian law will be added at checkout.

5. Processing Order & Delivery:

• Delivery times are estimates and may be affected by weather, traffic, or other unforeseen circumstances. 
• We are not responsible for delays caused by third-party couriers or natural events.
• It is the customer’s responsibility to provide accurate delivery details.

6. Cancellations, Refunds & Returns:

• Your order can be cancelled before it is processed by our team for a full refund. After this period, cancellation may not be possible if the order is in preparation.
• Due to the perishable nature of flowers, returns are not accepted. 
• If there is an issue with your order (e.g., damaged or incorrect products), please contact us within 24 hours with photos for review.
• Refunds, if applicable, will be processed within 14 business days.

7. Personal Information:

Your submission of personal information is governed by our Privacy Policy.

We do not store or share payment details. All transactions are processed through secure third-party payment gateways.

8. User Conduct:

Users are prohibited from:

• Using our website for unlawful purposes.
• Uploading viruses, spam, or malicious content.
• Violating intellectual property rights.
• Providing false information or impersonating others.

9. Liability Disclaimer:

We strive to provide accurate information, but we do not guarantee the completeness or reliability of product descriptions and images.

We are not liable for any indirect, incidental, or consequential damage resulting from the use of our website or services.

10. Governing Law:

These Terms and Conditions are governed by the laws of Saudi Arabia.

Any disputes arising shall be resolved in accordance with local regulations.

11. Contact Information:

For any inquiries regarding these Terms and Conditions, please contact us at:

Email: [email protected]

Phone: 0112332003

Mobile: +966 502282277

Address: Al Takhassousi, Al Mohammadiyyah, 7060, Riyadh, Saudi Arabia.